Top Ten Frequently Asked Questions For Calls & Line Rental Customers

Q1. Who do I call if I have a fault with my telephone line, query with my bill or if I need to order a new line or service associated with my line?

A1. Please call 0808 1800036 for all your telecom enquiries. Or fax 0808 1800037. The FSB Telecom hours of business are 8.00 am to 6.00pm Monday to Friday.

Q2.  When will my FSB Telecom service commence?

A2. The date your service will commence can be found in appendix 1 of this document but the process normally takes 15 working days.

Q3.  How much money am I saving with FSB Telecom?

A3. Details of our business line rental, mobile phone, 13^th month free, dual saver and call tariff discounts can be found online at www.fsbtelecom.com.

Q4. Are there any telephone line types or services on my line that I cannot transfer to FSB Telecom?

A4. We are unable to transfer any lines that are Cable Lines e.g. NTL or Telewest, BT Feature Line & Feature Net or if there is a Payphone and/or BT Surftime on the line.

Q5. What will happen to my Broadband connection when I transfer to FSB Telecom?

A5. Your Broadband service will not be affected when transferring across to FSB Telecom and you will continue to be billed by your existing suppler without disruption to your service.

Q6. What if I have Red Care or an Alarm on my telephone line?

A6. Your service will not be affected and you will continue to be billed by your existing supplier for this service.

Q7. What will happen to the network services and features I have on my telephone line?

A7. All network services and features like call barring and call diversion will be retained upon transfer without causing any disruption to your service.

Q8. How often will I receive my FSB Telecom bill?

A8. You will normally receive a fully itemised monthly bill dated the 7^th working day of each month. Your first bill will include you’re first months part line rental in arrears and the current months line rental in advance. All call charges are in arrears. Payment is due 14 days from the date of your bill.

Q9. What if I have paid my previous supplier for three months line rental in advance?

A9. You should receive a credit from that supplier for the rental you have paid in advance up to the date your service transferred to FSB Telecom.

Q10. Where can I find a copy of the FSB Telecom terms and conditions?

A10. A copy of the FSB Telecom terms and conditions can be found on the back of your copy of the Corporate Service Agreement or at www.fsbtelecom.com.

Frequently Asked Questions For Calls Only Customers?

Q1. Who do I call if I have a fault with my telephone line?

A1. Please contact your current line provider e.g. BT 

Q2. Why do I receive a separate bill for my line rental?

A2. FSB Telecom will only be transferring your call traffic. Your current line provider will still be invoicing you for your line rental & services.

Q3. What do I do if I have a query with my bill?

A3. Please call 0808 1800036 for all your telecom enquiries. Or fax 0808 1800037. The FSB Telecom hours of business are 8.00am to 6.00pm Monday to Friday.